Privacy policy

HAILO AI Technologies Limited are committed to complying with data protection laws, and the accountability and transparency principle of GDPR, and that we must demonstrate compliance.

We understand that we have a responsibility to protect and respect your privacy, and look after your personal data. As part of our normal business operation, we collect and hold certain personal data from our clients, suppliers, contractors and other individuals for a variety of business purposes.

What personal data we collect

Information you give us

We receive information from you when you use our website, if you contact us by phone, email, or in respect of any of our products, support and services and the data you provide us with for fulfilment of contractual obligations. Data may also be gathered when enquiries are submitted through our website, CVs are uploaded on our job portal or through any general correspondence we may have with you.

The personal data that we may collect from you includes your name, address, email address and phone numbers. We also retain records of your enquiries and correspondence in the event you contact us.

Information we collect about you

Your personal data may be automatically collected when you use our services or website, including but not limited to your Internet Protocol (IP) address, time zone setting, hardware-specific information, server logs and device event information. We may also keep details of your visits to our website.

How we use your information

To respond to any enquiry you have made through our site, or via phone, email or otherwise

To comply with our legal obligations as a data controller

We use information about you in the following ways:

Where you are an existing client, for business operational requirements; including administration, support and the provision of services

To notify you about changes to our service

To help us identify you for services subscribed

To provide customer support, including responding to your requests

To carry out marketing and statistical analysis

To review job applications

To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

Retention period of your personal data

The period for which we will retain your data is dependent upon any statutory retention periods we are required to adhere to. After the expiration of that period, personal data shall be securely deleted, as long as it is no longer required for the fulfilment of any contract, initiation of a contract or in relation to any legal proceedings.

Information we disclose about you

We may share your personal information within HAILO AI Technologies Limited and with any affiliated entities where necessary. Any such sharing will be made in full compliance with applicable regulations.

We may share your information with selected third parties. Where this is necessary, we are required to comply with all aspects of applicable data protection regulations. The following are the types of organisations we may share some of your personal information with:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you

Credit reference agencies where this is a condition of entering into a contract

In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective buyer or seller

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or to enforce our Terms and Conditions and other agreements; or to protect the rights, property, or safety of our business, our customers or others

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Third parties

For the avoidance of doubt, we do not sell your personal data to third parties for marketing or advertising purposes.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf. Such activity may result in the compliant processing of personal information.

We may also gather basic information about you, including name and contact details, from our third party partners.

Your rights

Our Privacy Policy shall be made clear to you at the point of collection of your personal data.

Where you have previously provided consent for our processing of your data, you have the right to remove that consent and for us to stop processing your data specific to that consent.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications, you will have the option to opt out.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you.

Where information we hold is not accurate or is incomplete, you have the right to request we correct such information without undue delay.

You have the right to object to our use of your personal data, or ask us to delete or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. When exercising your rights, we will inform you of any lawful reason that may require us to continue processing your data.

Updating your data

In order to maintain the accuracy of your information and ensure your details are kept up to date, we request that you notify us of any changes.

Accessing your data

You have the right to know what personal information we hold about you and to receive a copy of that data in a commonly used and machine-readable format.

Use of cookies

A "cookie" is a small text file that is written to your device from a server. Cookies allow you to have a better experience when using our website as they record your preferences and interactions.

If you wish to disable cookies, you may do so at any time through your browser settings.

Links to other sites

Our website may contain links to third party websites. If you follow a link to any of these websites, please note that they have their own privacy policies. We do not accept any responsibility or liability for these policies.

Where we store your personal data

We follow accepted industry standards to store and protect the personal data we collect, including the use of encryption where appropriate.

All information you provide to us is stored on secure servers and afforded a high level of protection.

The data that we collect from you may be transferred to, and stored at, a destination outside of your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

Although we take reasonable steps to protect your data, the transmission of information via the internet is not completely secure. Once we have received your information, we will use strict procedures to prevent unauthorised access.

HAILO National Talent Programme

If you join the HAILO National Talent Programme waitlist or send an employer enquiry, we collect the details you enter in the form. For candidates this can include your name, email address, mobile number, nationality, city, current status, years of experience, functions of interest, preferred track, LinkedIn profile and CV. We use these details to assess your fit for the programme, to contact you about it and, with your agreement, to introduce you to hiring companies. They are stored encrypted, and we do not share them without your permission. For now, if you tell us you are a Saudi national, we ask for and store only your name, email address and nationality, and no CV or other details.

UAE and Saudi data protection

This section applies to the details collected through the HAILO National Talent Programme forms. Hailo AI Technologies Limited is registered in the Dubai International Financial Centre (DIFC) and is the controller of this data. We handle it in line with the DIFC Data Protection Law (DIFC Law No. 5 of 2020). We also follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) where it applies, and the Saudi Personal Data Protection Law (Royal Decree No. M/19 of 1443H, as amended by Royal Decree No. M/148 of 1444H), which covers the personal data of people in the Kingdom of Saudi Arabia even when it is processed outside the Kingdom.

Why we use your details

We use your details only to assess your fit for the programme and its tracks, to contact you about intakes, and, if you agree, to introduce you to hiring companies. For employers, we use your details to reply to your enquiry and arrange a call. We rely on the consent you give when you tick the box on the form. You can withdraw it at any time, and withdrawing it does not affect anything we did before you withdrew.

What we never do

We do not sell your details, use them for advertising, or share them with an employer without your permission. We do not make automated decisions about you: a person reviews every application.

How long we keep your details

We keep waitlist answers and CVs for 12 months from your last contact with us, then delete them. If you join a programme intake, we keep the records we need for that intake and for placement, and tell you how long when you join. You can ask us to delete your details sooner at any time.

Where your details are stored

Form answers and CVs are encrypted when we receive them and stored on servers in Singapore operated by our hosting provider, Contabo. This means your details are transferred outside the UAE and Saudi Arabia. By ticking the consent box, you expressly agree to this transfer. We protect your details with encryption and access limited to the HAILO team, and we transfer only the details needed for the purposes above. When someone signs up, our email provider sends HAILO a notification, and that email contains no personal details.

Your rights

You can ask us to tell you what details we hold about you and how we use them, give you a copy, correct or complete them, delete them, restrict or object to how we use them, or withdraw your consent. We reply within 30 days. If you are not satisfied with our reply, you can complain to the DIFC Commissioner of Data Protection, to the competent UAE data protection authority, or, if you are in Saudi Arabia, to the Saudi Data and Artificial Intelligence Authority (SDAIA).

How to make a request

Email contact@hailoconsulting.com with the subject "National Talent Programme data request". We may ask you to confirm your identity before we act on a request.

Liability & data breaches

We take reasonable measures to protect your data in accordance with applicable laws. In the event of a data breach, we will ensure our obligations under relevant data protection laws are complied with.

Changes to our privacy policy

This Privacy Policy is effective from 23/03/26.

Any changes made to this policy in the future will be posted on this page and, where appropriate, notified to you.

By using our website and services, you are consenting to the practices described in this policy.

Contact us

Please email contact@hailoconsulting.com if you have any questions or comments regarding this Privacy Policy.